---
title: How do I open a support ticket?
description: "Support tickets are opened from the [Support page](https://metaflight.aero/support/). You need to be signed in with your MetaFlight ID, the same account you use in the app. ### Before you write Many issues are already solved in the [documentation](https://metaflight.aero/documentation/), especially in…"
url: "https://metaflight.aero/docs/how-do-i-open-a-support-ticket/"
updated: "2026-10-21"
category: TROUBLESHOOT
---

# How do I open a support ticket?

Support tickets are opened from the [Support page](https://metaflight.aero/support/). You need to be signed in with your MetaFlight ID, the same account you use in the app.

### Before you write

Many issues are already solved in the [documentation](https://metaflight.aero/documentation/), especially in the Troubleshoot section. A quick search there can save you the wait.

### Step 1: Go to the Support page

1. Open the [Support page](https://metaflight.aero/support/), or click the headset icon in the site header.
2. If you are not signed in, click **Sign In** and log in with your MetaFlight ID. You come back to the Support page afterwards.

### Step 2: Create the ticket

1. Click the **New Ticket** tab.
2. Choose the **Category** that matches your issue: General, Accounts & Billing, Pilot Life & Flight Recording, or Other.
3. Fill in the **Subject**, **Description** and **Your Simulator** fields. Add the **Flight Number** if your issue concerns a specific flight.
4. Attach screenshots, a short video or log files if you have them (up to 20 MB per file).
5. Submit the ticket.

### Step 3: Describe the issue well

A clear description is what turns a long exchange into a same-day fix. Tell us:

- what you were doing,
- what you expected to happen,
- what happened instead, and any message displayed,
- for flight issues: your aircraft, and the FSUIPC or XPUIPC version you use.

If your flight was not recorded correctly, also send your flight recorder files: see [How can I share my flight recorder files with the support team?](https://metaflight.aero/docs/how-can-i-share-my-flight-recorder-files-with-the-support-team-2/)

### What happens next

A member of the team picks up your ticket six days a week, from 9:00 to 19:00 (Paris time), in English or French. You can follow the conversation and reply from the **Ticket List** tab on the Support page.