TROUBLESHOOT
How do I open a support ticket?
Last Updated: October 21, 2026Support tickets are opened from the Support page. You need to be signed in with your MetaFlight ID, the same account you use in the app. Before you write Many issues are already solved in the documentation, especially in the Troubleshoot section. A quick search there can save you the wait. Step 1: Go to...
My flight is completed but is not taken into account. What should I do?
Last Updated: October 21, 2026If your flight is completed but not taken into account, open a support ticket with the details below so our technical team can investigate. What to include Send it Choose the Pilot Life & Flight Recording category and fill in the Flight Number field. See How do I open a support ticket?. If the team...
How can I fix synchronization issues between MFLink and FSUIPC/XPUIPC?
Last Updated: October 21, 2026If your flight will not start because MFLink cannot synchronize with FSUIPC, check these two settings. Flying X-Plane? Check your XPUIPC version first: see MFLink stays stuck on “Synchronization in progress” or “Boarding” with X-Plane. Step 1: Set FSUIPC to High priority Windows resets this priority each time FSUIPC restarts, so repeat it if needed....
MFLink stays stuck on “Synchronization in progress” or “Boarding” with X-Plane
Last Updated: October 21, 2026If MFLink never gets past “Synchronization in progress” or “Boarding” when you fly in X-Plane, the most likely cause is your XPUIPC version. Why it happens XPUIPC now exists as two separate products. The classic XPUIPC (version 2.0.x) works with MFLink. The newer XPUIPC+ restarts its numbering at 0.x and is a different plugin: MFLink...
How can I fix flight logging issues with the A320 FlightFactor in X-Plane?
Last Updated: January 9, 2026Some users may experience issues when logging flights with the A320 FlightFactor aircraft in X-Plane. This problem is usually caused by a missing or incorrect configuration file. Step 1: Install the FF320 Connector Step 2: Add the configuration file Step 3: Restart and test If the issue persists If flight logging still does not work:
How can I share my flight recorder files with the support team?
Last Updated: November 7, 2026The support team may ask for two kinds of files: Where to find them How to send them New to tickets? See How do I open a support ticket?.
How can I use the MFLink Tracker with the Brave browser?
Last Updated: October 21, 2026If the MFLink Tracker does not connect in Brave, Brave Shields are blocking it. Turn them off for MetaFlight only. How to fix it Shields stay active on every other site. For the most reliable tracking, use the MetaFlight desktop version. Still not connecting? Ask the community on Discord or open a support ticket.
