The support team may ask for two kinds of files:
- Flight recorder files: technical logs from the MetaFlight application
- metacars.db: your flight data, which lets the team replay your flight
Where to find them #
- Open MFLink.
- Go to the Support tab.
- Click the logs link (Ouvrir les logs in the French interface). The folder that opens contains both the logs and metacars.db.
How to send them #
- Up to 20 MB per file: attach them directly to your support ticket. You can zip them first.
- Larger files: use the upload link in the same MFLink Support tab, or a service such as SwissTransfer, then paste the download link in your ticket.
New to tickets? See How do I open a support ticket?.
