Support tickets are opened from the Support page. You need to be signed in with your MetaFlight ID, the same account you use in the app.
Before you write #
Many issues are already solved in the documentation, especially in the Troubleshoot section. A quick search there can save you the wait.
Step 1: Go to the Support page #
- Open the Support page, or click the headset icon in the site header.
- If you are not signed in, click Sign In and log in with your MetaFlight ID. You come back to the Support page afterwards.
Step 2: Create the ticket #
- Click the New Ticket tab.
- Choose the Category that matches your issue: General, Accounts & Billing, Pilot Life & Flight Recording, or Other.
- Fill in the Subject, Description and Your Simulator fields. Add the Flight Number if your issue concerns a specific flight.
- Attach screenshots, a short video or log files if you have them (up to 20 MB per file).
- Submit the ticket.
Step 3: Describe the issue well #
A clear description is what turns a long exchange into a same-day fix. Tell us:
- what you were doing,
- what you expected to happen,
- what happened instead, and any message displayed,
- for flight issues: your aircraft, and the FSUIPC or XPUIPC version you use.
If your flight was not recorded correctly, also send your flight recorder files: see How can I share my flight recorder files with the support team?
What happens next #
A member of the team picks up your ticket six days a week, from 9:00 to 19:00 (Paris time), in English or French. You can follow the conversation and reply from the Ticket List tab on the Support page.
