If your flight is completed but not taken into account, open a support ticket with the details below so our technical team can investigate.

What to include #

• Your Windows version
• Your simulator and its exact version
• Your aircraft: add-on name and version
• Your flight leg, with the date and time of the flight
• What happened, with screenshots
• Steps to reproduce the issue, if you can

Send it #

Choose the Pilot Life & Flight Recording category and fill in the Flight Number field. See How do I open a support ticket?.

If the team asks for your flight recorder files, see How can I share my flight recorder files with the support team?.