If your flight was completed but has not been taken into account, please gather the necessary information so our technical team can investigate the issue.

When opening a support ticket, make sure to include the following details:

• Your Windows version
• The flight simulator used and its exact version
• The date and time of the issue
• Your flight leg
• The aircraft used (including add-on name and version, if applicable)
• Screenshots showing the issue
• A detailed description of what happened during the flight
• Steps to reproduce the issue, if possible
  

Providing complete and accurate information will help us resolve the issue more quickly.

Once submitted, our technical team will review your case and get back to you as soon as possible.To open a ticket, please follow the instructions here: How to open a support ticket.